Press Release
XCHANGING RECOGNISED AS ONE OF THE WORLD'S TOP OUTSOURCING PROVIDERS
Featured in the 2010 Global Services 100 List - result of an annual survey that
identifies 100 companies defining global outsourcing
LONDON, 01 September 2010 - Xchanging (LSE: XCH), one of the largest and fastest
growing business processors has been recognised as one of the top outsourcing
providers in the 2010 Global Services 100 (GS100) provider list. GS100 survey
recognises service provider excellence and maturity to serve the global market.
It recognises Xchanging in four categories: Top BPO, HRO, Procurement
Outsourcing and Top Industry-specific BPO vendors.
GS100 survey report highlights that the outsourcing industry grew 3.5% in 2009.
"2009 was a tough year for the outsourcing industry. Service providers in the
GS100 list are typified by their resilience to weather the economic downturn,
the ability to retain market leadership, and the flexibility to play by the
changed rules of the industry," said Ed Nair, Editor, Global Services.
"Xchanging continues to outgrow the ITO/BPO sector globally," said David
Andrews, CEO, Xchanging. "Since IPO in 2007, Xchanging has grown revenues by
90%. Our international footprint and relentless focus on customer requirements
has put us in a strong competitive position globally," he added.
"There is a recognition in large companies that outsourcing as a means to reduce
costs has had its time; these companies are increasingly looking at service
providers being able to make their operations more effective globally and even
to transform key areas of their business. The GS100 companies are the ones who
are delivering on these fronts and are equipped to demonstrate new forms of
value in outsourcing to their clients," says Atul Vashistha, Chairman,
NeoAdvisory.
Global Services 100 survey methodology
The survey is carried out using a scientific research methodology based on over
200 data points and several qualitative parameters. The model for analysis is
based on four primary pillars:
a) Management Excellence (includes revenue, growth, profitability, expansion,
M&A, headcount, thought leadership, innovation capability, marketing excellence,
leadership quality, resource profile, risk management measures, HR practices and
policies, and several other performance indicators)
b) Customer Maturity (paying customers, new customers, verticals represented,
geographies represented, sectoral diversity, contract sizes, customer case
studies, complexity of projects, marquee clients, important wins, etc.)
c) Global Delivery Maturity (global delivery footprint, type of work done,
expansions, headcounts, growth in headcounts)
d) Breadth of Services Portfolio (breadth of capabilities and service offerings
across ITO and BPO, domain expertise across verticals, engagement models, vendor
management practices, new capabilities and services launched, category
leadership, ability to serve niche markets, etc.)
GS100 is a benchmark in the global ITO and BPO industry because of its rigorous
methodology, exhaustive coverage, and value to the services buyer community.
- ENDS -
For further information, please contact:
Xchanging Group PR
Meeta Thareja Tel: +44 (0)20 7780 5374
meeta.thareja@xchanging.com
UK - Cardew Group Tel: +44 (0)20 7930 0777
Rupert Pittman / David Roach
xchanging@cardewgroup.com
India - Gutenberg Communications Tel: +91 (0)41 324969/968/291
Sonali Madbhavi
sonali@gutenbergpr.com
About Xchanging
Xchanging is one of the largest and fastest growing business processors. With a
wide range of multinational customers in 42 countries and employing over 8,000
people, we are a truly global company. Our aim is simply to provide business
processing services better, cheaper and faster.
Xchanging provides procurement, accounting, human resources and technology
services across industries. These include banking, insurance, manufacturing,
retail and real estate. We combine functional expertise with deep industry
domain knowledge to provide specific outcomes for our customers.
Listed on the London Stock Exchange in 2007, the company is in the FTSE250, the
index of mid-capitalised companies traded on the London Stock Exchange.
Xchanging is also a member of the FTSE4Good index which measures the performance
of companies that meet globally recognised corporate responsibility standards.
www.xchanging.com
About Global Services and GS100
Global Services, a media platform by CyberMedia, serves the global ITO and BPO
industry through quality content, research, services, and marketing solutions. A
multi-shore team spanning the U.S.A. and India drives the Global Services brand.
The Global Services brand is an integrated media platform that includes the
website globalservicesmedia.com, conferences, research, webinars, e-magazines,
custom publishing, and various other content delivery formats.
GS100 is the annual survey and analysis of the global ITO-BPO industry done by
Global Services in association with NeoAdvisory. The survey recognizes service
provider excellence and maturity to serve the global market. The GS100 is a
benchmark in the global ITO and BPO industry because of its rigorous
methodology, exhaustive coverage, and value to the services buyer community.
www.globalservicesmedia.com
About NeoAdvisory
Neo Advisory is a consulting and advisory firm that enables organizational
transformation by leveraging outsourcing and globalization, while ensuring that
their clients become "Great Globalizers". Through a blend of consulting and
implementation, backed by a robust knowledge database and hands on experience of
consultants, NeoAdvisory provides objective and actionable advice and help
clients to truly leverage Globalization and Outsourcing. The company provides
consulting and advisory services in globalization, sourcing, vendor management,
transition management, performance management, and governance.
www.neoadvisory.com
[HUG#1441803]
This announcement is distributed by Thomson Reuters on behalf of
Thomson Reuters clients. The owner of this announcement warrants that:
(i) the releases contained herein are protected by copyright and
other applicable laws; and
(ii) they are solely responsible for the content, accuracy and
originality of the information contained therein.
Source: Xchanging via Thomson Reuters ONE