Press Release
XCHANGING APPOINTS NEW GLOBAL HEAD OF SERVICE
Thomas Sasse to spearhead a globally-coordinated customer service programme for
the Group
LONDON, 7 July 2010 - Xchanging plc (LSE:XCH), one of the largest and fastest
growing business processors, has appointed Thomas Sasse as Global Head of
Service. His remit will be to continuously enhance Xchanging's responsiveness to
its customers' needs and the pace, innovation and quality of service provided by
Xchanging. Thomas will report into CEO David Andrews and will have a team of
Service Managers in each of the regions to embed the Company's customer-centric
strategy globally.
Thomas has vast international experience, having worked and lived in a number of
countries. As well as being a German native speaker, he is fluent in English,
Japanese, Portuguese, and speaks French and Spanish.
Qualified as a lawyer, Thomas has spent over 20 years in the financial services
industry. He joins Xchanging from the Royal Bank of Scotland, where his most
recent role was Global Head of Corporate Payment Products, based in Amsterdam.
Thomas also worked for Deutsche Bank for over sixteen years in a number of
positions. As Managing Director, he successfully implemented a global customer
relationship management process for Deutsche Bank's top-tier customers,
reporting directly to the Executive Committee of the Board. Prior to that, he
worked with T-Systems as their Head of Financial Services - Business Process
Outsourcing.
"Xchanging has a fantastic portfolio of customers, both geographically and
across industries," said David Andrews, CEO Xchanging. "Increased focus on our
customer relationships was one of the objectives we set for ourselves for 2010.
We are delighted to have Thomas on board. He brings an excellent balance of
strategic and operational experience that is crucial to this role. Our customers
are our most valuable asset and Thomas' unique global experience will enable us
to continue raising the bar of the service quality we provide to our customers
in over 42 countries around the world."
Xchanging follows a rigorous service performance methodology. A monthly service
performance report measures thousands of data points across hundreds of
processes, measuring not only quantitative, but also qualitative outputs such as
customer satisfaction, service levels and the quality of processes. This is
based on Xchanging's values that the customer's own perception of a service is
just as important as the actual qualitative results.
- ENDS -
For further information, please contact:
Xchanging
Meeta Thareja Tel: +44 (0)20 7780 5374
meeta.thareja@xchanging.com
Cardew Group Tel: +44 (0)20 7930 0777
xchanging@cardewgroup.com
About Xchanging
Xchanging is one of the largest and fastest growing business processors. With a
wide range of multinational customers in 42 countries and employing over 8,000
people, we are a truly global company. Our aim is simply to provide business
processing services better, cheaper and faster.
Xchanging provides procurement, accounting, human resources and technology
services across industries. These include banking, insurance, manufacturing,
retail and real estate among others. We combine functional expertise with deep
industry domain knowledge to provide industry-specific outcomes for our
customers.
Listed on the London Stock Exchange in 2007, the company is in the FTSE250, the
index of mid-capitalised companies traded on the London Stock Exchange.
Xchanging is also a member of the FTSE4Good index which measures the performance
of companies that meet globally recognised corporate responsibility standards.
www.xchanging.com
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Source: Xchanging via Thomson Reuters ONE